By Jolyon Austin, EY Partner and Matthew Robinson, EY Director, Supply Chain Transformation. Few people doubt that technology will continue to transform supply chain management as key tasks are increasingly automated and enhanced by robotics, artificial intelligence and advanced analytics. What also seems certain is that these technologies will bring major advantages, not only in … More Will digital supply chain transformation replace skilled labour or redefine it?
By Joel Bailey, Managing Consultant EY Seren and Michael Von der Geest, EY Partner and CEO EY Seren. Businesses are increasingly aware that purpose can drive performance. What’s often less well understood is the role that service design can play in creating, embodying and delivering that sense of purpose. What do we mean by that? … More Why service design is fundamental to purpose and growth
By Pete Alltree, Senior Manager, Analytics, Risk Advisory EY. Most people would agree that the risks facing businesses today are more complex, varied and rapidly changing than ever before. Geopolitical uncertainty is rising, digital disruption is threatening traditional business models and the search for growth is taking companies into unfamiliar markets. In addition, robotic process … More Risk management that helps you grow faster
By Ioannis Melas, Partner, UK&I Technology, Media and Telecommunications, EY. In this series of blogs I’m looking at the key trends shaping the market and underlining the need for companies to take a new approach to customer experience. In my first blog you can read about the broader reasons why organisations are coming under ever … More From persona to human: how key trends are redefining customer experience
By Pragasen Morgan, Partner, EY. With GDPR implementation deadlines now behind them, Data Protection Officers (DPOs) can rightly face the new year with some satisfaction. Although there is clearly work still to be done, few would disagree that much of the GDPR heavy lifting has now been completed. But just when you think it’s safe … More From California to India, DPOs must be ready for the next wave of data privacy regulation
By Pragasen Morgan, Partner, EY. This time last year, many Data Protection Officers (DPOs) were still settling into their jobs, even though the GDPR implementation deadline was only months away. What did DPOs learn from such a demanding year and how do they see 2019 panning out? The EY International Association of Privacy Processionals (IAPP) … More A year in the life of a Data Protection Officer – EY IAPP Annual Privacy Governance Report
By Pragasen Morgan, Partner, EY. Personal data lies at the heart of many companies’ business models and handling it correctly is essential to building trust and avoiding reputational damage. As a result, it is rapidly rising up the senior management agenda, with the 2018 IAPP-EY Annual Governance report revealing that nearly 8 in 10 organisations … More How to keep the data flowing in a no-deal Brexit
By Michael Von der Geest, Partner, EY. Some businesses obsess about their customers and others don’t. As consumers, we know the difference only too well. Just compare the ease of using social media with the frustration that often comes with dealing with your utilities provider. That’s because some organisations are still shaped more by their … More Why digital leaders build their businesses around customer need
How to avoid the cyber blues this Black Friday … More Avoiding the ‘cyber-attack’ blues this Black Friday
By Ioannis Melas Partner, UK&I Technology, Media and Telecommunications, EY. My first blog outlined why organisations are coming under increasing pressure to improve customer experience. I also summarised an approach which helps clients to address this challenge by creating a digitally integrated customer experience (DICE). Now I’m continuing to look at the key trends that … More From conversion to engagement: how key trends are redefining customer experience.