From persona to human: how key trends are redefining customer experience

By Ioannis Melas, Partner, UK&I Technology, Media and Telecommunications, EY. In this series of blogs I’m looking at the key trends shaping the market and underlining the need for companies to take a new approach to customer experience. In my first blog you can read about the broader reasons why organisations are coming under ever … More From persona to human: how key trends are redefining customer experience

From California to India, DPOs must be ready for the next wave of data privacy regulation

By Pragasen Morgan, Partner, EY. With GDPR implementation deadlines now behind them, Data Protection Officers (DPOs) can rightly face the new year with some satisfaction. Although there is clearly work still to be done, few would disagree that much of the GDPR heavy lifting has now been completed. But just when you think it’s safe … More From California to India, DPOs must be ready for the next wave of data privacy regulation

A year in the life of a Data Protection Officer – EY IAPP Annual Privacy Governance Report

By Pragasen Morgan, Partner, EY. This time last year, many Data Protection Officers (DPOs) were still settling into their jobs, even though the GDPR implementation deadline was only months away. What did DPOs learn from such a demanding year and how do they see 2019 panning out? The EY International Association of Privacy Processionals (IAPP) … More A year in the life of a Data Protection Officer – EY IAPP Annual Privacy Governance Report