From bundle to platform: how customer trends are changing the digital landscape

By Ioannis Melas Partner, UK&I Technology, Media and Telecommunications, EY. In my previous blog , I outlined the main reasons why organisations are under pressure to improve customer experience. I also summarised an approach which helps clients to address this challenge by creating a digitally integrated customer experience (DICE). Now I want to drill down into … More From bundle to platform: how customer trends are changing the digital landscape