By Joel Bailey, Managing Consultant EY Seren and Michael von Der Geest, EY Partner and CEO EY Seren. Businesses are increasingly aware that purpose can drive performance. What’s often less well understood is the role that service design can play in creating, embodying and delivering that sense of purpose. What do we mean by that? … More Why service design is fundamental to purpose and growth
By Pete Alltree, Senior Manager, Analytics, Risk Advisory EY. Most people would agree that the risks facing businesses today are more complex, varied and rapidly changing than ever before. Geopolitical uncertainty is rising, digital disruption is threatening traditional business models and the search for growth is taking companies into unfamiliar markets. In addition, robotic process … More Risk management that helps you grow faster
By Ioannis Melas, Partner, UK&I Technology, Media and Telecommunications, EY. In this series of blogs I’m looking at the key trends shaping the market and underlining the need for companies to take a new approach to customer experience. In my first blog you can read about the broader reasons why organisations are coming under ever … More From persona to human: how key trends are redefining customer experience
By Pragasen Morgan, Partner, EY. With GDPR implementation deadlines now behind them, Data Protection Officers (DPOs) can rightly face the new year with some satisfaction. Although there is clearly work still to be done, few would disagree that much of the GDPR heavy lifting has now been completed. But just when you think it’s safe … More From California to India, DPOs must be ready for the next wave of data privacy regulation
By Pragasen Morgan, Partner, EY. This time last year, many Data Protection Officers (DPOs) were still settling into their jobs, even though the GDPR implementation deadline was only months away. What did DPOs learn from such a demanding year and how do they see 2019 panning out? The EY International Association of Privacy Processionals (IAPP) … More A year in the life of a Data Protection Officer – EY IAPP Annual Privacy Governance Report
By Pragasen Morgan, Partner, EY. Personal data lies at the heart of many companies’ business models and handling it correctly is essential to building trust and avoiding reputational damage. As a result, it is rapidly rising up the senior management agenda, with the 2018 IAPP-EY Annual Governance report revealing that nearly 8 in 10 organisations … More How to keep the data flowing in a no-deal Brexit
By Michael Von der Geest, Partner, EY. Some businesses obsess about their customers and others don’t. As consumers, we know the difference only too well. Just compare the ease of using social media with the frustration that often comes with dealing with your utilities provider. That’s because some organisations are still shaped more by their … More Why digital leaders build their businesses around customer need
How to avoid the cyber blues this Black Friday … More Avoiding the ‘cyber-attack’ blues this Black Friday
By Ioannis Melas Partner, UK&I Technology, Media and Telecommunications, EY. My first blog outlined why organisations are coming under increasing pressure to improve customer experience. I also summarised an approach which helps clients to address this challenge by creating a digitally integrated customer experience (DICE). Now I’m continuing to look at the key trends that … More From conversion to engagement: how key trends are redefining customer experience.
6 months since the Networks and Information Systems (NIS) Directive was enforced, EY’s Alex Campbell explains how organisations should think about cybersecurity in light of rising UK threats. … More The UK’s rising cyber threats – the now and the next for critical infrastructure firms
By Ioannis Melas Partner, UK&I Technology, Media and Telecommunications, EY. In my previous blog , I outlined the main reasons why organisations are under pressure to improve customer experience. I also summarised an approach which helps clients to address this challenge by creating a digitally integrated customer experience (DICE). Now I want to drill down into … More From bundle to platform: how customer trends are changing the digital landscape
By Neil Mathur, Director, Advisory, EY. After a series of scandals that rocked the global financial markets, the Sarbanes-Oxley Act was signed into law in 2002. Named after co-sponsors US Senators Paul Sarbanes and Michael Oxley, it created a new accountability framework for financial reporting of public company’s, with the establishment of the Public Company … More Is it time to pull your SOX up?
By Ian Williamson, Head of Digital and Privacy Law and Cavan Fabris, Senior Manager, Cyber and Data Law, EY. As Europe grappled with the EU General Data Protection Regulation (GDPR) in May 2018, the Networks and Information Systems (NIS) Directive quietly came into UK law that same month. Whereas GDPR deals with the security of … More NIS Directive – 1 November deadline looming
By Paul Harragan, Associate Director, Cybersecurity, Operational Transaction Services, EY. The days when cybersecurity was just one of many boxes to tick during the due diligence process are history. With digital permeating every facet of business, combined with the heightened political scrutiny of the treatment of data, the cost of weak cybersecurity has never been … More Four tips to make cybersecurity a private equity value driver
By Alex Campbell – Associate Partner, EMEIA Advisory Centre, Cybersecurity, EY Regulations like the Network Information System (NIS) directive are helping critical national infrastructure (CNI) firms re-inforce their obligations, but it isn’t always clear how best to allocate spending to meet these regulations and evolving threats. These are some of the issues debated with senior … More Spotlight on security spending for CNI firms
By Mike Maddison, EMEIA Cyber Security Leader, EY. There’s a new way of thinking about cyber security. New security approaches are moving from thinking about cyber security as a defensive approach, to a source of competitive advantage. With Boards looking at how to protect, optimise and grow their businesses by sustaining IP, assets and brand, … More 4 cyber security strategies to score competitive advantages
Pragasen Morgan, UK Privacy Leader and Noriswadi Ismail, UK GDPR Lead, EY. 1.The deadline has passed and it wasn’t as bad as many thought In some ways at least, the hard work is over. The much talked about and often feared deadline of 25 May 2018 has now passed. The fact that it did so largely without … More Beyond the GDPR deadline: three reasons to be cheerful
Piers Clinton-Tarestad, Associate Partner. Emerging technologies are offering unparalleled opportunities for companies to create new products and services, enter new markets and realise efficiencies at a scale and speed that was previously unimaginable. Yet this rapid change is also creating risks, which traditional approaches to assurance no longer adequately address. Our report – Assurance in … More Assurance in the age of AI
By Praveen Shankar, Partner, Advisory, UK&I Telco Sector Leader, EY Our annual survey of UK consumers shows households are benefitting from an increasingly connected world. Half now believe that the internet is fundamental to their social lives and more time is being spent online than ever before. Mobiles are playing a key role, with 25% … More How can Telcos adapt to their customers’ changing digital needs?
By Colette Devey, Director, Internal Audit, EY. Internal auditors are facing technological upheaval, while their organisations go through equally dramatic change. In this blog we set out five key areas that will help the internal audit function remain ahead of the challenges of disruption. The impact of technology on an organisation cannot be underestimated, … More Fast forward to the future of Internal Audit
by Stuart McMeechan. From the smart home to self-driving cars, artificial intelligence is predicted to play an increasingly significant role in the future. But you don’t have to wait until then, argues Stuart McMeechan, EY Director, Risk Advisory, because it is already capable of transforming risk monitoring. Those responsible for monitoring risks across large organisations … More Will machine learning transform risk monitoring?
By Cheryl Martin, Partner, Fiona Capstick, Associate Partner and Sarah Rench, Senior Manager. From the smartphone to smart homes and smart cities, technology is becoming ever more integral to our domestic, social and business lives. As consumers we all want seamless services that are both endlessly scalable and highly personalised. We recognise that businesses who … More Why women in tech are more important than ever…
by Kulraj Smagh, Director, Advanced Tech Group, EY The future of urban transport Traffic congestion is already a major problem in large cities and with urban populations expected to grow throughout this century, it is only going to get worse. On average, an individually owned car is in use only about 7% of the time. … More Why the cities of the future need to think smart